COVID-19 (Coronavirus) Update

We hope you and those close to you have been keeping safe and well and everyone is playing nicely.

Here, in Nusa Penida District, which encompasses Nusa Lembongan as well as Nusa Ceningan and Nusa Penida, thankfully we have had no cases of COVID-19.

All of us at 353 Degrees North are looking forward to welcoming guests to our beautiful island again.

In preparation for that, we have been keeping ourselves very busy.

The villa has been receiving lots of maintenance love 👷🏼‍❤️ and attention.

As the safety and security of our guests and the 353 Degrees North family has always been our highest priority we have put in place some extra cleaning measures from when guests check-out and you check-in.

Because disinfecting a property is different from cleaning it we have created a Disinfection Checklist that has been advised by global health organisations, including the World Health Organisation, the European CDC and USA EPA, giving you ultimate peace of mind.

Please use the contact form at the bottom of this page if you’d like to know more about how we’re protecting your health and the health of our island community (We have a PDF overview we can send you outlining what we are doing).

COVID-19 Fully Flexible Bookings

As you cannot now get Travel Insurance for cancellations as a result of COVID-19, to give you some certainty and peace of mind all present and future bookings are now ‘Fully-Flexible’.

This means if because of COVID-19 you have to cancel your stay with us we will issue you with a credit voucher for monies paid that is valid for up to 2 years.

We guarantee no guest(s) will be out of pocket!!

Please email us at bookings@353degreesnorth.com.au or use the Contact Form below with any questions you may have in relation to an existing or potential booking.

Existing Bookings (More information):

Although travel insurance is responsible for refunding money paid when a trip is disrupted beyond your control, we understand the need to be flexible during times like this and especially as, unfortunately, some guests are finding out, some travel insurance policies say “pandemics” are not covered…even if bought before the Coronavirus became a “known event” in around the 21st to 27th of January!!

So:

If you have to cancel your trip to Bali/Nusa Lembongan, we will supply you with the necessary paperwork to file a claim on your travel insurance.
Otherwise, if your travel insurance policy DOES NOT protect you please know we will convert your booking into a credit note to the value of your monies paid which you can then use to rebook at 353 Degrees North at a later date.

New Bookings (More information):

Though international travel is presently at a standstill we are all going to need a vacation when this thing settles down.

By planning and booking your next vacation now, you are making an investment in the future and very importantly helping the lovely people of Nusa Lembongan who are hugely reliant on tourism and who do not have the same support from their government that most of us have been able to access from our own.

As your booking is now “Fully-Flexible” there is no problem*, if because of COVID-19, you want to adjust your travel plans whether that is because of travel restrictions or you simply may not feel comfortable travelling (*subject to availability and extra rate cost if changing from Low Season to High Season).

Travel Insurance:

Of course, we still advise strongly that you purchase Travel Insurance to cover all other areas of your vacation.

Please note you should buy your Travel Insurance as soon as you have locked in your dates you will be travelling.

This will ensure in the lead up to your departure you are covered for things that prevent you from getting on the plane (eg. Injuries, Bereavement and Illness).

There are some handy links on Travel Insurance in the “Resources” section further on down this page.

We hope this puts your mind at ease and please at all times feel free to contact us with any concerns or queries you may have as we’re always happy to help (there is a Contact Form at the bottom of this page or you can email us at bookings@353degreesnorth.com.au).

In these uncertain times, the best we can do is avoid panicking, follow the official health advice and monitor government advisories when travelling (We have included some links below).

We really look forward to showing you why you chose us to stay with and until we can we wish you and those close to you great health and much love🤗.

Kind Regards,

The 353 Degrees North Family
(Jodie, Kiri, Kadek, Budi, Eka, Max and Michael) 💙🏝️